Contact & Policy
Thank you for shopping with our anime streetwear brand! We hope you love your purchase, but we understand that sometimes things don't work out. Here's our return policy:
- Timeframe for returns: We accept returns within 30 days of the purchase date. After 30 days, we cannot offer a refund or exchange.
- Condition of items: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
- Return process: To initiate a return, please email us at email@example.com with your order number and reason for the return. We will provide you with a return label and instructions on how to send the item(s) back to us.
- Refunds: Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 7-14 business days to appear on your account.
- Exchanges: If you need to exchange an item for a different size or color, please email us at firstname.lastname@example.org with your order number and desired exchange. We will provide you with instructions on how to send the item(s) back to us and how to place a new order for the item(s) you want.
Please note that we do not offer free returns at this time. Customers are responsible for the cost of shipping the item(s) back to us. Also, all sales of clearance items are final and cannot be returned or exchanged.
If you have any questions or concerns about our return policy, please don't hesitate to contact us at email@example.com. We are always happy to help!
Thank you for your interest in our anime clothing streetwear brand! We're excited to offer preorders for our upcoming releases. Here's our preorder policy:
- Payment: Payment is required in full at the time of placing your preorder.
- Preorder Period: Preorders will be available for a limited time, typically 1-2 weeks. After the preorder period ends, we will no longer accept orders for that release.
- Shipping: Preorders will be shipped within 8-9 weeks of the preorder period ending for simple products and 12-16 weeks for elite designs, unless otherwise stated. Please note that shipping times may be subject to change due to unforeseen circumstances from shipping delays to manufacturer delays.
- Product Changes: We reserve the right to make changes to the product(s) during the production process, such as changes to the design or color. However, we will do our best to inform customers of any significant changes.
- Cancellations: Preorders cannot be cancelled once the preorder period has ended and production has begun. However, if there are any issues with your order, please contact us at firstname.lastname@example.org and we will do our best to assist you.
- Refunds and Exchanges: Preorders are final sale and cannot be returned or exchanged, unless the product is defective or there is an error on our end. If there is an issue with your preorder, please contact us at email@example.com and we will do our best to resolve the issue.
Please note that preorders may be subject to delays due to unforeseen circumstances, such as production delays or shipping issues. We will do our best to keep our customers informed of any changes to the preorder timeline.
If you have any questions or concerns about our preorder policy, please don't hesitate to contact us at firstname.lastname@example.org. We appreciate your support and look forward to bringing you our latest anime-inspired streetwear releases!